Once you have connected all the wires as shown in the quick start guide, use the Installation portal to complete the installation process. More detailed instructions are included below.
In this article
- Connect the camera cables
- Connect the camera to the power source
- Switch camera on
- Identify the camera
- Choose camera placement
- Stick to windshield
- Align the camera
- Tidy away the cables
- Pair camera with a vehicle and activate
Camera box contents
- 1 x Camera
- 1 X Cable (A)
- 1 x V harness (B)
- 1 x OBD-II connector cable (C) (Available on request)
- 1 x 9-pin connector cable (D) (Available on request)
- 1 x 3-wire connector cable (E)
- 1 x Power adaptor
- 1 x SD card (Already inserted in camera unless extra capacity SD card ordered)
- 1 x SIM card
- 2 x 3M VHB adhesive pads
- 5 x Cable ties
- 5 x Cable tie mounts
- 2 x Alcohol wipes
- Security cover
Tools you’ll need
- Mobile device or laptop
- Supplied key
Need alternative connectors?
If you need a 9-pin (Deutsch) connector, contact Verizon Connect Support.
Connect the camera cables
2. Connect cable A to the camera.
3. If you ordered an extra storage SD card, place the card into the SD slot.
4. Replace the security cover and leave the key in the lock.
5. Connect cable A to the DC power adaptor.
6. Connect the wiring harness (B) to the DC power adaptor.
7. Connect the wiring harness (B) to the connector cable (C, D or E) depending on your vehicle type.
Connect the camera to the power source
The camera needs to be connected to a power source.
Before connecting the camera, ensure that the engine is switched off and the DC power adaptor is switched on.
To connect your camera to a power source, you need to use the correct connector for the vehicle.
- For light commercial or private vehicles (12V only), use the OBD-II connector (cable C):
- For heavy trucks (12V only), use the 9-pin connector (cable D). If you need a 9-pin (Deutsch) connector for heavy trucks, contact Verizon Connect Support.
- For light duty vehicles manufactured before 1996 or heavy trucks with 6 pin connectors use, use the 3-wire connector (cable E):
Connecting to an OBD-II port (cable C)
1. Locate the port
The location of the OBD-II port varies from vehicle to vehicle. The most common location is to the left of the steering wheel, underneath the dashboard. The diagram shows other possible locations. Go to the Hum website to search by vehicle make, model and year.
2. Firmly connect the cable to the OBD-II port.
Connecting using the 9-pin connector (cable D)
(If you need a 9-pin (Deutsch) connector for heavy trucks, contact Verizon Connect Support.)
1. Locate the port.
2. Connect the cable.
Connecting using the 3-wire connector (cable E)
Important: Ensure that the driver door is open during the entire installation process.
If you are adding a 3-wire connected camera to an existing 3-wire connected GPS installation, you can splice into its existing constant, ignition and ground connections or use a stainless ring terminal to make your own ground connection.
We recommended using butt connectors or posit-taps. We do not recommend Add A-Fuse, fuse taps or Scotch lock type connectors for wiring.
Black wire – ground
With the vehicle’s engine off, attach the black wire directly to a chassis ground point or to a ground line (chassis ground) by splicing directly to a ground lead or by using a poke and wrap method (see below).
Red wire – continuous power
With the vehicle’s engine OFF, use the voltmeter to locate a 12-volt battery lead and attach the Red Wire by splicing directly to the lead or by using a poke and wrap method. If attaching to a fused lead or using an in line fuse (not necessary), verify that it is at least 5 amps.
Be careful not to confuse a retained accessory power (RAP) line with a true continuous power line (12 volt, always on line).
To determine a true continuous power source:
- Ensure the driver door is open.
- Select a wire.
- With vehicle’s engine switched off, use a voltmeter to measure the DC voltage on the wire. It should show 12 VDC or higher.
White wire – ignition power
With the vehicle’s engine switched off, use the voltmeter to locate an ignition line with switched power and attach the white wire to the line by splicing directly to the lead or by using a poke and wrap method.
- Do not use an inline fuse on this line.
- Do not use accessory power.
Poke and wrap method
- Locate the correct wire.
- Strip the insulation from a section of the wire.
- Make a hole through the exposed wire
- Insert cable through hole.
- Wrap cable tight and insulate with electrical tape.
- Place zip ties over the electrical tape on each side of the connection.
Switch camera on
When the camera is connected to the power source, switch on the ignition to turn the camera on.
During the camera boot-up process, the red, blue and green lights will flash in sequence.
Booting step 1
Booting step 2
Booting step 3
Once the boot process is complete, a solid blue light indicates that the camera is working correctly. The green light should also be solid, indicating that the camera is connected to the network.
Identify the camera
In the installation portal, enter the barcode to identify the camera.
Each camera has a unique barcode and serial number. The serial number can be found on the camera itself and on the box that the camera came in.
Choose camera placement
Before attaching the camera to the windshield, you need to choose the most appropriate location. When choosing a location, consider the following:
- The camera should be placed as high as possible within the wiper sweep zone of the windshield on the driver’s side.
- The camera portion of the device should reside in the top 2 inches (5 cm) of the wiper zone.
- The camera must not obstruct the driver's view of the road ahead.
- Avoid placing the camera near the vehicle's climate control system, as excess heat can interfere with the camera operation.
- Leave enough space to remove the key from the security cover.
The camera can be placed anywhere within the highlighted area.
Stick to windshield
1. Use the supplied wipes to clean and dry the area on the windshield where the camera will be placed.
2. Peel off the protective strip from the adhesive pad.
3. Stick the camera to the windshield.
4. Hold the camera in position with firm pressure for 30 seconds.
Align the camera
The camera should point directly at the road ahead, with no obstructions.
1. Adjust the angle of the camera
- Move the security cover slightly so that the camera can be adjusted.
- Adjust the camera relative to the slope of the vehicle’s windshield.
- Replace the security cover.
2. Test the camera placement
- In the installation portal, you will see a preview image. Ensure the camera is correctly aligned and that nothing obstructs the view.
- Once you are happy with the location and the view, replace the security cover and lock.
- Choose Next step.
Tidy away the cables
There are 2 ways to tidy away the camera cables, to ensure they do not obstruct the drivers view.
- Secure the power cable extension into the headliner panels and down the A-Pillar.
- Use the cable ties provided to secure the cables out of the view of the driver. Then route the power cable around the side and behind the rest of the interior panels down towards the power source.
Pair camera with a vehicle and activate
The camera must be paired with a vehicle, so that when the camera detects a harsh driving incident, it can be associated with a particular vehicle.
On the Identify Vehicle screen, search for the vehicle by vehicle name, vehicle identification number (VIN), vehicle registration number (REG), or electronic serial number (ESN).
- Select the vehicle from the list.
Confirm that the camera is paired with the correct vehicle and then select Activate camera.
The camera has three indicator lights to help you identify any issues with its operation:
During normal operation, both the green and blue lights are on.
If the blue light is off and the red light is on or flashing, there could be a problem with the SD card.
If the green light is off or flashing, then there could be a SIM or network error.
Let's look at some common issues.
- upper me
- upper two
- upper three
- lower one
- lower two
- lower three
SD Card Full
Solution: Replace or wipe SD card.
Ensure that the ignition is off before checking the SD card.
Network Communication Error
Solution: Check that the camera is within coverage.
SD Error / No SD / Write fail
Solution: Try resetting the camera.
If this does not work, the SD card may need to be replaced or repaired.
Resetting the camera
Press the Calibrate button for three seconds, or until you hear a beep. The calibrate button is the smaller red button on the camera. Use a small tool or paper clip to press the button.