The stand-alone screens in Verizon Connect® Response™ let you create and configure the Dynamic Response Suite Data that is required before you can use Response to create jobs and monitor the progress of your field agents.
- Territories. Territories are groups of customers (the locations where jobs are scheduled), depots (the locations where vehicles start and end their routes, and where they can pick up materials for deliveries or drop off materials picked up at customer sites), drivers (the field agents who are sent to jobs), and vehicles (the vehicles that your field agents use to get to jobs). You must have a territory before you can work with Dynamic Response Suite. In order to use Response, you must have a territory selected as the current Fleet in the map. Use the button in the upper right of the Map screen tool bar to select a territory. Once you have selected a territory, the map shows Dynamic Response Suite data such as current job locations and the Response list views can be populated with data from that territory.
- Job types. Job types are used to identify the task your driver performs when servicing an assigned job. A minimal set of job types is defined for you automatically, but you can create more types to organize the types of work your field agents perform. You can associate colors with each of your job types, which make them easy to spot in charts, list views, reports, and even clusters on the map. Every job in Response has an associated job type.